Purpose
To create clarity and professionalism in daily communication across Sotheby’s offices.

Email Standards

Use professional email signatures with name, title, and contact details.

Avoid unnecessary CC/BCC unless relevant.

Respond to internal emails within 24 hours.

Chat Etiquette

Use the company’s designated chat platform for quick questions.

Keep tone professional — avoid slang or abbreviations in client-related discussions.

Meetings

Always prepare an agenda.

Keep notes in a shared document for visibility.

Respect start/end times.